Support
Contact us
Write to support@sately.co. The Sately team reads every message and answers, normally within a few days.
Subscriptions
Where you manage or cancel a subscription depends on where you bought it:
- iPhone (App Store): billed by Apple. Manage your subscriptions, or open Settings on your iPhone, tap your name, then Subscriptions.
- Android (Google Play): billed by Google. Manage your subscriptions, or open the Play Store app, then Payments & subscriptions.
- On sately.co: in your settings on the website, under Manage subscription.
Cancelling stops the next renewal, and you keep access until the end of the period you have paid for. Refunds for App Store and Google Play purchases go through Apple and Google, under their own rules. For a purchase on sately.co, write to us.
Restore a purchase
On a new phone, or after reinstalling, open Settings in the app, or tap Restore purchases on the subscription screen. Sign in with the same Apple or Google account you paid with.
Delete your account
In the app, open Settings and tap Delete account. Or write to support@sately.co from the address you sign in with. Deleting your account does not stop a subscription bought through Apple or Google, so cancel it in the store first. More about deleting your account.